How to Invite a New User to Your Twilio Account

Requirements

• You must be the Account Owner or have Administrator privileges

Step-by-Step Guide

1. Log In to the Twilio Console

• Navigate to https://www.twilio.com/console and sign in with your credentials.

2. Access the Manage Users Section

• Click on your account name in the top-right corner.

• From the dropdown menu, select "Manage Users".

3. Invite a New User

• Click the red "+" button to add a new user.

• Enter the email address of the person you wish to invite.

• Assign a role to the new user:

  • Administrator: Full access to account settings and resources.

  • Developer: Access to development tools and resources.

  • Billing Manager: Access to billing information and invoices.

  • Support: Limited access for support purposes.

• Click "Send Invitation" to dispatch the invite

4. User Accepts the Invitation

• The invited user will receive an email with a link to accept the invitation.

• They must click the link and follow the prompts to join your Twilio account

Additional Information

• Invitation Expiry: If the invitation is not accepted within 7 days, it will expire.

• Resend Invitation: To resend an expired or pending invitation:

  • Navigate back to "Manage Users".

  • Find the user's email in the list.

  • Click on their email and select "Resend Invitation"

Tips

• Role Assignment: Assign roles based on the principle of least privilege to ensure users have only the access they need.

• Security: Regularly review user access and remove users who no longer require access to maintain account security.