Creating a Twilio Account and Customer Profile

Account Creation

1. Go to the Twilio sign-up page
   Navigate your browser to https://www.twilio.com/try-twilio.

2. Fill in your details

   • Enter your full name, email address, and password.

   • Select your country of residence.

3. Verify your email

   • Check your inbox for Twilio’s verification email.

   • Click the “Verify Email” link to confirm.

4. Verify your phone number

   • On the next screen, input a personal phone number.

   • Enter the code sent via SMS to complete phone verification.

5. Provide project information

   • Select your intended use case (e.g., “Learn Twilio,” “Build an app”).

   • Click “Get Started” to finish account setup.

6. Explore your Console

   • After signing up, you’ll arrive at the Twilio Console home page.

   • Note your Account SID and Auth Token in the top-right “Project Info” card.

Creating a Primary Customer Profile

Navigate to Trust Hub

1. In the Twilio Console left-side menu, click Account → Trust Hub → Customer Profiles.

2. Click “Create Primary Customer Profile.”

Choose Profile Type

• Business/Organization Profile

• Individual Profile

Tip: Once selected, this choice cannot be changed for the Primary Profile.

Build a Business Profile

1. General Information

   • Legal Business Name: Exact name as on your registration.

   • Profile Friendly Name: Short label for Console display.

   • Country, Address, City, State/Province, Postal Code.

2. Business Information

   • Form of Business:

     • Direct Customer (internal use or direct communications)

     • ISV/Reseller (Twilio–powered product you sell)

   • Business Type: Select from dropdown (e.g., LLC, Corporation).

3. Authorized Representative

   • Enter the name and contact of someone Twilio can reach for verification.

4. Notification Settings

   • Choose email or webhook to receive approval status updates.

5. Review Terms

   • Read and accept Twilio’s Terms of Service and Privacy Policy.

6. Click “Submit for Review.”

Build an Individual Profile

1. General Information

   • Full Name, Email, Phone Number.

2. Individual Details

   • Provide date of birth and personal address.

3. Upload Photo ID (e.g., driver’s license, passport).

4. Identity Verification

   • Follow on-screen prompts for KYC checks.

5. Review Terms

   • Accept required agreements, then click “Submit for Review."