How to create another user in your Dialpad account so the new person

1) Log in as an administrator

• Sign into Dialpad with an account that has Company Admin or Office Admin privileges.

• In the sidebar or top navigation, go to Office → Users (or “My Company” → Users), depending on your version.

2) Add a new user

• Navigate to Office → Users.

• Click the Add User (or “+ Add User / + New User”) button.

• You’ll be prompted to enter the new user’s details:

  • Email address (must belong to your domain, if you use a linked domain)

  • Choose a phone number/extension for them: you can pick from unassigned numbers in your pool.

• After entering, confirm any billing/licensing changes if required.

• An invitation email will be sent to the user. They need to accept it to activate their login.

3) Assign user roles & permissions (optional but recommended)

• Once the user is added, you may want to give them specific permissions or admin privileges.

• Go to Office → Users → find the user → click Options → Admin (or similar) to assign roles (Office Admin, Company Admin) or special permissions.

• Ensure you assign the correct license type for their role (Standard, Pro, etc.).

4) Confirm the new user can log in

• After the invitation is accepted, verify the new user appears under Active Users (not “Pending”).

• Have the user log into Dialpad (via web/app) using the email you invited. They should have their own login and be tied to their assigned number.

• If using Single Sign-On (SSO, e.g., Microsoft / Google), make sure any directory integration is configured properly.

✅ Small tips

• Make sure you have enough user licenses in Dialpad before adding a new user; each user consumes a license.

• Invite the user quickly after adding so their enrollment email doesn’t expire.

• Keep track of assigned numbers if your plan uses dedicated DID/extension numbers.

• If a user doesn’t accept the invite, you may see them in “Pending” state; you can resend the invite.