Configuring After-Hours Call Routing for a Phone Number in Dialpad

Prerequisites

• You must have Admin access in Dialpad.

• Ensure the desired phone number is assigned to your Main Line or specific Department.

1. Set Your Business Hours

1. Log in to Dialpad and click Admin Settings.

2. In the left menu, select Main Line (or Departments → Your Department).

3. Click Business Hours & Call Handling.

4. Under When should this line take calls?, choose Only during specific hours.

5. Click Edit Hours.

6. For each day, set your Opening and Closing times.

7. Click Update to save your business hours.

2. Configure Closed-Hours Call Routing

1. Still in Business Hours & Call Handling, click the Closed Hours Routing tab at the top of the Call Routing section.

2. Click Edit Call Routing.

3. Under Other Routing Options, select To a team member/room phone/number.

4. In the dropdown, choose Number and enter the external phone number where after-hours calls should be sent.

5. (Optional) Add a Fallback Option: if the call isn’t answered, route to voicemail or another backup number.

6. Click Save to apply your closed-hours routing rules.

3. Verify and Test

1. Confirm that your time zone is correct in Business Hours & Call Handling.

2. Place a test call to your main number during a time outside your configured business hours.

3. Ensure the call is correctly forwarded to the designated after-hours number.

Tip:
• To cover holidays or special dates, set up Holiday Hours in the same Business Hours & Call Handling section so calls follow your after-hours routing on those days.
• Keep your after-hours forwarding number up to date to avoid missed calls.