After‑Hours Phone Routing with OpenPhone

Steps to configure call forwarding outside business hours

H1: Access Call Flow Builder

1. Log in to your OpenPhone account via web or mobile.

2. Navigate to Settings → Call Flow Builder.

H2: Define Your Business Hours

• Locate the Business hours section.

• Click Add hours and set your office schedule (e.g. Monday–Friday, 9 AM–5 PM).

• Save your hours configuration.

H2: Create After‑Hours Routing Flow

1. In Call Flow Builder, create or edit the flow tied to your phone number.

2. Add a Condition node checking whether the current time is outside defined business hours.

3. Under the "after hours" branch:

   • Choose Forward Call.

   • Input the destination number you want calls routed to (e.g. personal or team mobile).

   • Optionally include a Voicemail fallback if the forwarded number doesn't answer.

H3: Review Ring Order & Notifications

• In forwarding action settings, you may see options for ring order (e.g. ring all devices, custom order, random).

• Select your preferred method to notify team members or devices.

H4: Add Messages or Voicemail Prompts

• Optionally insert a Voice message node before forwarding:

  • Example: “You have reached us after hours. Please leave a message or call us tomorrow.”

• Ensure the flow then proceeds to either voicemail or forwarding.

H5: Save & Test Your Configuration

1. Click Save or Publish to apply your changes.

2. Conduct a test call during after‑hours (e.g. 8 PM) to confirm it forwards as expected.

Best Practices & Tips

• ✳️ Label your after‑hours call flow clearly (e.g. “After Hours ➝ Forward to Manager”) for clarity.

• ? Test repeatedly during actual off‑hours to verify behavior reliably.

• ?️ Adjust your forwarding number anytime within the same interface if you change your on‑call person.

• ? Monitor call logs/activity to review any missed forwarded calls or voicemail entries.